Customer Service Workflow
The company's after-sales service department specializes in providing customers with machine tool application technical support and equipment fault repair.
The company has a dedicated service hotline that accepts customer complaints about equipment malfunctions 24 hours a day.
After receiving the customer's complaint information, professional technicians will contact the customer by phone as soon as possible. For faults that can be handled by phone, they will promptly troubleshoot them through phone. For faults that cannot be handled by phone, they will arrive at the customer's site within 24 hours to provide service.

Service follow-up
The company has dedicated personnel to conduct follow-up visits on each customer service situation. The main content of the follow-up includes the results of customer equipment maintenance and customer satisfaction with the service personnel's work. Follow up personnel will carefully record all customer feedback, classify any abnormal situations reported during the follow-up, and report them to relevant functional departments.
The company regularly (weekly) conducts specialized discussions and summaries on the progress of service work, and the technical department carries out improvements in product structure and production processes to enhance quality.